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Sr. Account Manager - SaaS

Jakarta Permanent View Job Description
The Senior Account Manager is a high‑impact, client‑facing role responsible for managing a portfolio of mid‑market and enterprise accounts. You will own long‑term customer relationships, maximize product adoption, and uncover expansion opportunities across your accounts. This role is ideal for a seasoned SaaS professional with strong commercial instincts, strategic thinking, and the ability to build trust at multiple organizational levels.
  • Competitive compensation with performance‑based incentives.
  • Opportunities for career advancement in a rapidly scaling organization.

About Our Client

Our Client is a growing SaaS company dedicated to transforming the way modern teams plan, track, and deliver their work. Our project management platform empowers organizations to operate with clarity, alignment, and velocity. We serve an expanding global customer base ranging from high‑growth startups to Fortune 500 enterprises.

Job Description

Key ResponsibilitiesClient Relationship Management

  • Serve as the primary point of contact for a portfolio of strategic accounts.
  • Build executive‑level relationships and develop a deep understanding of customers' business goals and operational workflows.
  • Orchestrate customer communication, quarterly business reviews (QBRs), and ongoing strategic planning.



Revenue Growth & Retention

  • Own account renewals, expansion, and upsell revenue targets.
  • Identify opportunities to increase product adoption across departments, teams, and new stakeholders.
  • Forecast account health, renewal risk, and pipeline projections with accuracy and discipline.



Product Adoption & Optimization

  • Guide customers in maximizing the value of our project management platform.
  • Partner with Product, Customer Success, and Support teams to address needs, remove roadblocks, and ensure a seamless customer experience.
  • Provide structured feedback from customers to inform product roadmap and feature prioritization.



Cross‑Functional Collaboration

  • Work closely with Sales Engineering, Solutions Consultants, and Implementation teams to deliver tailored solutions.
  • Collaborate with Marketing on case studies, success stories, and advocacy opportunities.
  • Partner with Finance and Legal on contract structures, proposals, and commercial negotiations.

The Successful Applicant

Qualifications & Experience

  • 8+ years experience in SaaS account management, customer success, or enterprise sales.
  • Proven track record of exceeding retention and expansion targets.
  • Strong familiarity with project management methodologies (Agile, Scrum, PMBOK) and collaboration tools.
  • Ability to engage C‑suite executives, technical teams, and end‑users with equal confidence.
  • Exceptional communication, negotiation, and stakeholder management skills.
  • Comfortable analyzing data, interpreting usage metrics, and guiding customers with a data‑driven approach.
  • Self‑starter who thrives in dynamic, high‑growth environments.

What's on Offer

What We Offer

  • Competitive compensation with performance‑based incentives.
  • Comprehensive benefits package (health, retirement, wellness).
  • Opportunities for career advancement in a rapidly scaling organization.
  • Collaborative, high‑impact culture that values innovation and customer obsession.
  • The chance to shape the future of how teams work worldwide.
Contact
Hermawan Rahardjo
Quote job ref
JN-042026-6988290
Phone number
+622129588804

Job summary

Function
Sales
Sub Sector
Account Manager
What is your area of specialisation?
Technology & Telecoms
Location
Jakarta
Contract Type
Permanent
Consultant name
Hermawan Rahardjo
Consultant contact
+622129588804
Job Reference
JN-042026-6988290

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.