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Customer Success Manager (Enterprise SaaS)

Jakarta Permanent View Job Description
This is a rare opportunity to join during a pivotal growth phase and help establish customer success best practices in one of the company's most strategic markets.
  • Global SaaS company; project management product
  • Work closely with regional leadership and global stakeholders

About Our Client

Our client is a rapidly scaling international B2B SaaS company that is transforming how operational and field-based industries manage projects, collaboration, and productivity. Following strong global expansion across multiple markets, the company is investing heavily in Indonesia and is seeking a high-caliber Customer Success Manager to help drive customer outcomes, adoption, and retention.

Job Description

Key Responsibilities

  • Serve as the primary point of contact for strategic customer accounts.
  • Drive customer onboarding, adoption, engagement, and long-term retention.
  • Consult customers on workflow optimization and digital transformation initiatives.
  • Build trusted relationships across executive, operational, and technical stakeholders.
  • Identify risks proactively and develop action plans to improve customer health.
  • Deliver business reviews and value-based discussions tied to customer objectives.
  • Partner cross-functionally with Sales, Product, and Support teams to ensure customer success.
  • Surface expansion opportunities based on evolving customer needs and platform utilization.
  • Advocate for customer feedback and influence future product development.



The Successful Applicant

Experience

  • 3-8+ years of experience in one or more of the following:
    • Customer Success
    • Account Management
    • Enterprise SaaS
    • Solution Consulting
    • Implementation Consulting
    • Business Transformation



Customer Management

  • Proven track record managing and growing B2B customer relationships.
  • Experience supporting medium-to-large enterprise accounts.
  • Strong ability to engage multiple stakeholders simultaneously.



Business Acumen

  • Ability to translate customer challenges into measurable business outcomes.
  • Experience conducting discovery sessions, business reviews, and value realization discussions.
  • Strong problem-solving and consultative capabilities.



Communication

  • Excellent communication and presentation skills.
  • Ability to influence both business and technical audiences.
  • Fluent English and Bahasa Indonesia.



Execution

  • Highly organized with the ability to manage multiple implementations and customer priorities simultaneously.
  • Comfortable working in fast-paced, high-growth environments.



Preferred / Good-to-Have Qualifications

  • Experience within construction, manufacturing, logistics, infrastructure, or other operationally intensive industries.
  • Experience in a venture-backed startup or scale-up environment.
  • Exposure to change management or digital transformation projects.
  • Knowledge of workflow, project management, or operational productivity platforms.
  • Regional or multinational stakeholder management experience.
  • Experience collaborating with overseas HQ or global teams.
  • Understanding of SaaS metrics such as adoption, churn, retention, NRR, and customer health scoring.



What's on Offer

  • Permanent employment contract.
  • EOR arrangement.
Contact
Hermawan Rahardjo
Quote job ref
JN-102026-7136336
Phone number
+622129588804

Job summary

Function
Sales
Sub Sector
Account Manager
What is your area of specialisation?
Technology & Telecoms
Location
Jakarta
Contract Type
Permanent
Consultant name
Hermawan Rahardjo
Consultant contact
+622129588804
Job Reference
JN-102026-7136336

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.