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Customer Success Manager - Enterprise (SaaS)

Jakarta Permanent Work from Home or Hybrid View Job Description
As the company scales its enterprise footprint, it is seeking a seasoned Customer Success Manager (CSM) to act as a strategic partner to senior client stakeholders-ensuring value realization, long-term adoption, and revenue expansion.
  • Hybrid working arrangement
  • Competitive salary and bonus scheme

About Our Client

Our client is a high-growth SaaS platform with operations spanning across SEA countries. They're looking to hire an exceptional CSM to support their growing business in Indonesia to help onboard and scale their enterprise clients across multiple industries.

Job Description

Key Responsibilities

  • Own the end-to-end customer success lifecycle for enterprise accounts, from onboarding through renewal and expansion
  • Act as a trusted advisor to senior stakeholders, including C‑level executives, business heads, and IT leaders
  • Drive business value realization, adoption, and ROI aligned with customer strategic objectives
  • Facilitate executive business reviews, success planning, and outcome-based discussions
  • Partner closely with Sales, Solution Consulting, Product, and Support teams to ensure a seamless customer experience
  • Identify expansion opportunities (upsell/cross-sell) in collaboration with Enterprise Sales
  • Proactively manage risks, objections, and escalations while maintaining strong executive relationships
  • Translate customer feedback into actionable insights for product and leadership teams
  • Champion customer outcomes internally while balancing commercial and strategic priorities

The Successful Applicant

Candidate ProfileExperience & Background

  • 10+ years of relevant experience in Customer Success, Enterprise Sales, SaaS platforms, Management Consulting, or related roles
  • Proven experience managing large, complex enterprise accounts
  • Strong understanding of SaaS business models, adoption metrics, renewals, and lifecycle management
  • Experience working with technically and commercially sophisticated customers



Consulting & Influence Skills

  • Demonstrated ability to drive strategic conversations and influence C‑suite decision-making
  • Strong consulting and problem-solving mindset; able to connect platform capabilities to business outcomes
  • Skilled in facilitating executive-level discussions, handling objections, and navigating complex stakeholder environments



Communication & Leadership

  • Executive presence with excellent verbal and written communication
  • Ability to synthesize complex information into clear, value-driven narratives
  • Confident collaborator and internal leader, able to align cross-functional teams around customer goals



Success Profile

  • Trusted strategic advisor to enterprise customers
  • Outcome-focused, data-driven, and commercially aware
  • Customer-centric yet comfortable with revenue accountability
  • Adaptable, resilient, and effective in fast-growing SaaS environments



Ideal ForProfessionals currently or previously operating as:

  • Senior Customer Success Manager (Enterprise)
  • Enterprise Account Manager with strong post-sales ownership
  • SaaS Consultant / Engagement Manager transitioning into Customer Success

What's on Offer

Why This Role?

  • High-impact role directly influencing customer value, retention, and growth
  • Work with enterprise clients on strategic initiatives and transformation journeys
  • Partner closely with senior leadership and influence product direction
  • Competitive compensation with performance-based upside
Contact
Hermawan Rahardjo
Quote job ref
JN-042026-7003795
Phone number
+622129588804

Job summary

Function
Sales
Sub Sector
Account Manager
What is your area of specialisation?
Technology & Telecoms
Location
Jakarta
Contract Type
Permanent
Consultant name
Hermawan Rahardjo
Consultant contact
+622129588804
Job Reference
JN-042026-7003795
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.