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Customer Success Engineer (AI Solutions)

Jakarta Permanent View Job Description
As a trusted partner to enterprise customers, the successful candidate will work at the intersection of software engineering, solution architecture, customer engagement, and artificial intelligence. The role demands a combination of technical excellence, business acumen, and an ownership mindset to deliver impactful solutions from concept to production.
  • High-growth global AI company
  • Be an early member in Indonesia

About Our Client

Our Client is a global AI company focusing on building, deploying, and monitoring AI agents for enterprise-level clients.

Job Description

  • Partner closely with enterprise customers to understand operational challenges, strategic objectives, and success metrics.
  • Translate complex business requirements into scalable technical architectures and AI-powered solutions.
  • Design, develop, deploy, and optimize intelligent AI agents capable of automating workflows and driving measurable business outcomes.
  • Lead projects end-to-end, from discovery and solution design through implementation, deployment, and continuous improvement.
  • Integrate AI solutions with existing customer platforms, applications, data sources, and operational systems.
  • Ensure reliability, scalability, performance, and operational excellence in production environments.
  • Analyze real-world usage data, measure business impact, and iterate solutions to maximize value.
  • Collaborate cross-functionally with Product, Engineering, and Customer Success teams to ensure successful client outcomes.
  • Contribute to internal methodologies, tooling, documentation, and best practices that improve delivery efficiency and scalability.

The Successful Applicant

Ideal Candidate ProfileThe ideal candidate combines strong engineering expertise with a consultative, customer-focused mindset. They are energized by ambiguity, enjoy tackling open-ended problems, and are comfortable operating in dynamic, fast-paced environments.Required Qualifications

  • Bachelor's degree in Computer Science, Engineering, or a related discipline (or equivalent practical experience).
  • Strong foundation in software architecture, system design, and engineering best practices.
  • Proven experience working with distributed systems, APIs, integrations, and complex data flows.
  • Experience delivering solutions across multiple technology stacks and environments.
  • Demonstrated ability to work directly with customers and stakeholders to solve challenging business problems.
  • Excellent communication, presentation, and stakeholder management skills.
  • Strong ownership mentality with the ability to independently drive initiatives from concept to completion.
  • Passion for emerging AI technologies and their practical application within enterprise environments.



Preferred QualificationsCandidates with the following experience will be highly regarded:

  • Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Customer-Facing Engineering experience.
  • Exposure to AI agents, Generative AI, machine learning applications, automation platforms, or conversational systems.
  • Experience building and operating production-grade AI solutions.
  • Familiarity with workflow automation and enterprise transformation initiatives.
  • Experience improving system reliability, monitoring, observability, and production performance.
  • Startup, high-growth technology, or fast-paced innovation environment experience.



What's on Offer

Why Consider This Opportunity?This role provides the chance to:

  • Work on high-impact AI initiatives with leading enterprise organizations.
  • Influence how businesses adopt and operationalize AI technologies.
  • Own projects from problem definition through production deployment.
  • Collaborate with world-class product and engineering teams.
  • Build innovative solutions that create measurable business outcomes.
  • Accelerate your career at the forefront of enterprise AI transformation.
Contact
Hermawan Rahardjo
Quote job ref
JN-122025-6906781
Phone number
+622129588804

Job summary

Function
Information Technology
Sub Sector
Technology consultancy
What is your area of specialisation?
Technology & Telecoms
Location
Jakarta
Contract Type
Permanent
Consultant name
Hermawan Rahardjo
Consultant contact
+622129588804
Job Reference
JN-122025-6906781

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.