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Sr. Process Improvement & App Support (SAP S/4HANA)

Indonesia Permanent View Job Description
This role combines SAP application support, business analysis, master data governance, and change delivery responsibilities. The position will act as a key liaison between business stakeholders, IT teams, and external partners to ensure reliable operations, strong governance controls, and effective solution delivery.
  • Broad APAC exposure across business functions and countries.
  • Global Pharma company.

About Our Client

Our client is a well-established multinational Pharma company with operations across the Asia-Pacific region. The business is investing in application stability, process excellence, and data governance capabilities to support ongoing growth and operational effectiveness.

Job Description

SAP Application Support & Operations

  • Provide functional application support for SAP S/4HANA and related business applications.
  • Manage incidents, service requests, troubleshooting activities, and root-cause investigations.
  • Coordinate issue resolution with internal teams and external technology partners.
  • Identify recurring application issues and recommend sustainable corrective actions.
  • Support day-to-day business-critical operations and system availability.



Master Data Governance

  • Support the implementation and continuous improvement of master data governance standards and controls.
  • Coordinate data quality, validation, remediation, and governance activities.
  • Support approval workflows, data maintenance processes, and governance compliance initiatives.
  • Partner with data owners and business stakeholders to improve data consistency and accuracy.
  • Monitor ongoing data quality performance and governance adherence.



Business Analysis & Solution Delivery

  • Gather, analyze, and document business requirements.
  • Conduct process reviews, gap assessments, and solution evaluations.
  • Develop functional specifications, process documentation, and testing requirements.
  • Support system enhancements and deployment activities.
  • Collaborate with cross-functional stakeholders to ensure solutions meet business and compliance expectations.



Testing, Release & Change Management

  • Prepare test plans, scenarios, scripts, and supporting documentation.
  • Coordinate integration, regression, and user acceptance testing.
  • Support change requests through the complete delivery lifecycle.
  • Participate in release, transport, and deployment activities.
  • Assist with post-implementation stabilization and knowledge transfer.



Governance & Compliance

  • Support user access administration and periodic access reviews.
  • Maintain documentation, support records, procedures, and audit evidence.
  • Ensure activities align with internal governance, cybersecurity, and compliance requirements.
  • Assist with internal and external audit requests.



The Successful Applicant

Must-Have Requirements

  • Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, Industrial Engineering, Business Administration, or a related discipline.
  • Minimum 5 years of experience supporting, implementing, or administering SAP S/4HANA or SAP ECC environments.
  • Hands-on experience supporting SAP Order-to-Cash (OTC) processes.
  • Experience working with master data management, data governance, or related SAP processes.
  • Experience managing incidents, service requests, and change requests within an enterprise support environment.
  • Experience supporting business users and collaborating with regional stakeholders across multiple functions or geographies.
  • Strong communication skills in English, both written and verbal.



Good-to-Have Qualifications

  • SAP GTS exposure.
  • SAP Master Data Governance (MDG) experience.
  • SAP Fiori experience.
  • Knowledge of SAP Material Management (MM) and Warehouse Management processes.
  • Exposure to SAP EWM.
  • Familiarity with IDoc processing and interface monitoring.
  • Experience with ServiceNow, Jira, or comparable ITSM platforms.
  • Knowledge of cybersecurity, Segregation of Duties (SoD), or audit frameworks.
  • Experience involving data migration, cleansing, or master-data remediation projects.
  • Exposure to Microsoft Copilot or similar enterprise AI tools.



The Ideal CandidateThe ideal candidate combines strong SAP application support expertise with a disciplined approach to governance, documentation, and stakeholder management. They are comfortable operating within complex multinational environments and can balance operational responsiveness with longer-term process improvements.

What's on Offer

Why This Role Is Attractive

  • Broad APAC exposure across business functions and countries.
  • Combination of SAP operations, business analysis, governance, and transformation work.
  • Opportunity to influence enterprise data quality and governance standards.
  • Exposure to complex integrations and cross-functional business processes.
  • Significant stakeholder visibility across business and technology teams.
  • Opportunity to participate in modernization and continuous-improvement initiatives.
Contact
Hermawan Rahardjo
Quote job ref
JN-102026-7136364
Phone number
+622129588804

Job summary

Function
Information Technology
Sub Sector
ERP
What is your area of specialisation?
Technology & Telecoms
Location
Indonesia
Contract Type
Permanent
Consultant name
Hermawan Rahardjo
Consultant contact
+622129588804
Job Reference
JN-102026-7136364

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.