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Service Director (Process Instrumentation)

Jakarta Permanent View Job Description
the Service Director is responsible for leading and managing all aspects of service delivery, support, service commercialization, and customer success across Indonesia . This role focuses on ensuring the highest levels of customer satisfaction, improving service responsiveness and delivery performance, and driving growth through service-related offerings.
  • competitive salary, benefit, and perks
  • working in a global company that will expand your network

About Our Client

An established organisation in the Industrial/Manufacturing industry located in Indonesia.

Job Description

  • The Service Director will develop and implement service strategies and align closely with other functions such as sales, operations, and product management to deliver exceptional service experience.
  • Overseeing and managing all service operations to ensure optimal efficiency and customer satisfaction.
  • Developing and implementing strategies to enhance service delivery and performance.
  • Collaborating with engineering teams to improve product reliability and support.
  • Monitoring key performance indicators and identifying areas for continuous improvement.
  • Managing budgets, resources, and operational costs effectively.
  • Building and maintaining strong client relationships to understand and meet their service needs.
  • Ensuring compliance with industry regulations and company standards.
  • Leading and mentoring a team of service professionals to achieve organisational goals.Strategic Service Operations Management: Lead and oversee all service activities across the Indonesia region ensuring high-quality, efficient, and cost-effective service delivery and implement the Service Model in the assigned geographies
  • Customer Satisfaction & Retention: Drive customer satisfaction by ensuring timely, effective, and proactive delivery service. Build strong relationships with our customers and ensure their needs are met to improve retention rates and promote long-term collaboration
  • Team Leadership & Development: Enable and support a high-performing service team including managers and technicians across different locations in Indonesia. Foster a culture of VES and continuous improvement and strong customer-focus while ensuring alignment with regional and global goals.
  • Process Improvement & Innovation: Identify areas for process optimization and develop new methodologies to enhance productivity and a positive customer experience
  • Global Alignment & Collaboration: Partner with Global Service organization to develop and launch globally aligned regional strategies in Technical Support, Field Service, Bench Service and Commercial Service Sales
  • P&L and Budget Management: Oversee the financial performance of the service organization in Indonesia, ensuring that the team meets revenue targets, achieve forecast accuracy and maintains cost control. This includes managing service contracts and making strategic investments in service capabilities.

The Successful Applicant

  • Strong expertise in engineering and manufacturing processes within the industrial sector.
  • Proven ability to manage service operations and optimise performance.
  • Experience in handling budgets and resource allocation effectively.
  • Excellent leadership and team management skills.
  • Strong communication and client relationship management abilities.
  • In-depth knowledge of industry regulations and best practices.
  • Capability to develop and implement strategic initiatives.

What's on Offer

  • Competitive salary package.
  • Opportunities for professional development and career growth.
  • Involvement in a leading role within the Industrial/Manufacturing industry.
Contact
David Christopher
Quote job ref
JN-092026-7097282
Phone number
+622129588911

Job summary

Function
Engineering & Manufacturing
Sub Sector
Field Services / Maintenance
What is your area of specialisation?
Industrial / Manufacturing
Location
Jakarta
Contract Type
Permanent
Consultant name
David Christopher
Consultant contact
+622129588911
Job Reference
JN-092026-7097282

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.