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PMO Senior Manager - Business Process Improvement

Malang City Permanent View Job Description
The PMO Senior Manager leads cross‑functional projects and drives end‑to‑end improvements in business process workflows to enhance efficiency, accuracy, and organizational scalability. The role serves as a central governance point-overseeing project timelines, risk management, and stakeholder alignment while implementing digital tools and continuous improvement initiatives.
  • Drive major workflow improvements in a fast‑growing F&B/retail company.
  • Lead strategic, cross‑functional projects with high executive visibility.

About Our Client

Our client is a leading and rapidly expanding retail/F&B company with strong nationwide presence. To support their scale‑up and operational excellence agenda, they are looking for a PMO Senior Manager who will focus on driving business process improvement, cross‑functional workflow enhancement, and enterprise‑level project governance.

Job Description

The PMO Senior Manager will play a critical role in strengthening organizational efficiency through structured project execution and workflow transformation. Key responsibilities include:

Project & Workflow Governance

  • Lead multiple operational and strategic projects in parallel, ensuring on‑time and on‑budget delivery.
  • Drive end‑to‑end improvement of business process workflows across Operations, IT, Procurement, Finance, Real Estate, and other functions.
  • Standardize project governance, documentation, KPIs, and reporting cadence.



Business Process Improvement

  • Map, analyze, and redesign existing processes to improve efficiency, reduce bottlenecks, and increase scalability.
  • Implement workflow automation and digital tools to enhance visibility, accuracy, and speed.
  • Facilitate cross‑functional workshops to gather requirements and align on redesigned workflows.



Risk & Stakeholder Management

  • Serve as the primary escalation point for inter‑department issues related to project execution.
  • Identify risks, gaps, and root causes, ensuring timely corrective actions and mitigation plans.
  • Influence key stakeholders and provide strategic recommendations to senior management.



Performance Tracking & Reporting

  • Consolidate project progress, workflow improvement results, and resource utilization into executive-level reports.
  • Monitor compliance to project methodology and highlight improvement opportunities.
  • Lead continuous improvement initiatives to enhance PMO capability and organizational execution maturity.



The Successful Applicant

A successful PMO Sr. Manager should have:

  • Bachelor's degree in Business, Engineering, Project Management, Construction Management, or related fields; Master's degree is a plus.
  • 5-6+ years of experience in Project Management or Strategic Planning, ideally from F&B, retail, or multi-site operations.
  • Strong understanding of project management methodologies and process improvement frameworks.
  • Proficient in MS Office, Google Workspace, and project management tools (MS Project, Primavera, Asana, etc.).
  • Excellent stakeholder management, communication, and cross-functional collaboration skills.
  • Highly organized, detail-oriented, proactive, and able to work in a fast-paced environment.
  • Willing to work full-time on-site (WFO) in Malang and travel for project needs

What's on Offer

  • Strategic leadership role driving enterprise-wide process improvement.
  • Opportunity to shape workflow efficiency for a fast-growing national retail/F&B brand.
  • Dynamic, collaborative environment with strong career growth prospects.
Contact
Felix Gustaf
Quote job ref
JN-032026-6963285
Phone number
+62 21 295 888 51

Job summary

Function
Engineering & Manufacturing
Sub Sector
Project / Programme Management
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Malang City
Contract Type
Permanent
Consultant name
Felix Gustaf
Consultant contact
+62 21 295 888 51
Job Reference
JN-032026-6963285

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.