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Head of Business Strategy & Operational Excellence (West Area)

Jakarta Permanent View Job Description
We are seeking a commercially astute and operationally strong leader to oversee business performance and operational excellence across multiple fertility and women's healthcare centers in the West Indonesia region. This strategic role will drive sustainable growth, enhance patient experience, optimize operational efficiency, and ensure achievement of financial and business objectives.
  • Lead growth across a leading fertility healthcare network.
  • Drive business impact while improving patient outcomes.

About Our Client

Our client is a leading fertility and reproductive healthcare provider dedicated to helping individuals and families achieve their parenthood aspirations through world-class fertility treatments and patient-centered care. Recognized for its commitment to clinical excellence, innovation, and compassionate healthcare services, the organization operates a growing network of fertility centers supported by highly trained medical professionals and advanced reproductive technologies.

With a strong reputation in assisted reproductive technology (ART), in-vitro fertilization (IVF), and women's health services, the organization continues to expand its footprint while maintaining the highest standards of clinical quality, operational excellence, and patient outcomes.

Job Description

As a Head of Business & Operation, your main responsibilities will include:

Business Strategy & Growth

  • Develop and execute regional business strategies to achieve revenue, profitability, and patient growth targets.
  • Identify expansion opportunities, new service offerings, and market development initiatives.
  • Drive business performance through effective planning, forecasting, and resource allocation.
  • Monitor market dynamics, competitive activities, and healthcare industry trends.



Operational Excellence

  • Oversee day-to-day operations across assigned fertility centers, ensuring efficient and compliant service delivery.
  • Establish operational KPIs and performance monitoring systems to drive continuous improvement.
  • Optimize patient journey, clinic productivity, appointment utilization, and service quality.
  • Ensure operational compliance with healthcare regulations, accreditation standards, and internal governance requirements.



Financial & P&L Management

  • Manage regional P&L performance and financial targets.
  • Develop annual budgets, financial forecasts, and performance improvement initiatives.
  • Monitor revenue generation, cost optimization, and profitability across all centers.
  • Drive data-driven decision-making through commercial and operational insights.



Leadership & People Management

  • Lead, mentor, and develop clinic managers and cross-functional teams.
  • Foster a high-performance culture focused on accountability, collaboration, and patient-centric care.
  • Drive workforce planning, talent development, and succession planning initiatives.
  • Promote organizational values and employee engagement across the region.



Stakeholder Management

  • Build strong relationships with physicians, specialists, healthcare partners, and external stakeholders.
  • Collaborate closely with medical leadership to align business objectives with clinical excellence.
  • Support strategic partnerships and referral network development.
  • Represent the organization in key industry and healthcare forums where required.



The Successful Applicant

A successful Head of Business & Operation should have:

  • Bachelor's degree in Business, Healthcare Management, Hospital Administration, or related disciplines; MBA is highly preferred.
  • Minimum 10-15 years of leadership experience within healthcare, hospital, clinic, fertility, or multi-site healthcare operations.
  • Proven track record of managing regional business operations and delivering sustainable growth.
  • Strong experience in P&L management, operational excellence, and healthcare service delivery.
  • Demonstrated success leading multi-site operations and geographically dispersed teams.
  • Strong strategic planning, commercial acumen, and analytical skills.
  • Excellent stakeholder management and leadership capabilities.
  • Experience working within highly regulated healthcare environments.
  • Strong communication, influencing, and change management skills.
  • Ability to balance commercial objectives with exceptional patient experience and clinical quality standards.

What's on Offer

  • Opportunity to lead a growing network of leading fertility and women's healthcare centers.
  • High-impact leadership role with significant strategic and operational influence.
  • Competitive executive compensation package and performance-based incentives.
  • Exposure to one of Indonesia's most dynamic and fast-growing healthcare segments.
  • Collaborative and purpose-driven culture focused on improving patient outcomes.
  • Career advancement opportunities within a reputable healthcare organization committed to innovation



If you meet the requirements and are ready to take on this role, we encourage you to apply.

Contact
Varrent Natasya
Quote job ref
JN-062026-7050281
Phone number
+622129588815

Job summary

Function
Healthcare
Sub Sector
Private Care
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Jakarta
Contract Type
Permanent
Consultant name
Varrent Natasya
Consultant contact
+622129588815
Job Reference
JN-062026-7050281

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.