Director, Operation (Data Center)

Operational Leadership

• Lead multidisciplinary teams responsible for 24/7 data center operations, including facilities, engineering, security, property management, customer onboarding, and service delivery.
• Ensure high operational standards across all sites, driving reliability, uptime and compliance with internal frameworks and industry best practices.

Performance & Governance

• Implement and monitor standardized operating models, ensuring alignment on KPIs related to uptime, financial performance, safety, SLAs, maintenance, and vendor management.
• Oversee contract reviews, operational risk mitigation, and continuous service improvement.

Cross-Functional Collaboration

• Partner with regional and global teams across operations, procurement, sustainability, engineering, design, security, asset management, and sales to ensure consistency and efficiency.
• Work closely with joint-venture leadership to strengthen alignment, share insights, and advocate for operational priorities.

Customer & Market Engagement

• Support customer lifecycle activities including installations, service reviews, and escalation management.
• Maintain an understanding of the competitive landscape and evolving customer needs to enhance value propositions and strengthen market positioning.
• Participate in industry events, networking opportunities, and market intelligence gathering.

Strategic Contribution

• Drive standardization of operational practices and contribute to decisions involving resource planning and investment.
• Support business growth through involvement in sales support, investor tours, customer visits, and origination activities.
• Maintain awareness of emerging technologies and innovations within the data center sector.