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Data Center - Customer Delivery Manager

Batam Permanent View Job Description
As Data Center Customer Delivery Manager, you will act as the key liaison between customers, operations teams, engineering functions, project stakeholders, and third-party to deliver high-quality infrastructure. This role manages the transition from contract execution through ongoing operational support, ensuring customer requirements, service levels, and operational standards are achieved.
  • Fast paced working environment
  • Work in an international and diverse setting

About Our Client

We are currently representing one of our Data Center client who is looking to expand their team

Job Description

  • Serve as the primary customer contact throughout onboarding and service implementation activities
  • Manage customer delivery programs from commercial agreement execution through service acceptance
  • Coordinate with internal team to ensure installation and fit-out activities align with customer requirements and operational standards
  • Collaborate with operations, engineering, facilities, security, network, project management, and external partners to ensure seamless delivery
  • Ensure delivery activities comply with operational procedures, technical standards, and industry best practices
  • Validate that all operational documentation, training materials, warranties, and as-built records are completed before final handover
  • Lead the transition of delivered services into day-to-day operations
  • Manage escalations, project risks, schedule challenges, and changing customer requirements



The Successful Applicant

  • Minimum 10 years of total experience with exposure in data center operations, service delivery, infrastructure deployment, or technical project management
  • Experience delivering customer-facing infrastructure or technology services in a critical environment
  • Proven ability to manage multiple stakeholders and concurrent delivery project
  • Understanding of data center infrastructure, including Electrical & Mechanical system, Cooling and Thermal Management, Network and Connectivity services, and Physical Security Systems

What's on Offer

  • Opportunities for professional growth and development
  • Multinational Company



Contact
Antonius Trianto
Quote job ref
JN-072026-7064939
Phone number
+62 21 2958 8899

Job summary

Function
Procurement & Supply Chain
Sub Sector
Customer Service / Order Management
What is your area of specialisation?
Technology & Telecoms
Location
Batam
Contract Type
Permanent
Consultant name
Antonius Trianto
Consultant contact
+62 21 2958 8899
Job Reference
JN-072026-7064939

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.