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CSM

Indonesia Permanent View Job Description
The role of a Customer Success Manager (CSM) in the Technology & Telecoms industry is to foster strong client relationships and ensure the successful delivery of products and services. This position is based in Indonesia and offers an opportunity to work closely with customers to optimise their experience and outcomes.
  • Competitive, salary, benefit, and perks
  • Working in a global company that will expand your network

About Our Client

The company is a well-established player in the Technology & Telecoms sector, known for delivering innovative engineering and manufacturing solutions. With a strong presence in Indonesia, they focus on providing cutting-edge products and services to a diverse range of clients.

Job Description

  • Communicate pro-actively with Customers as primary technical interface (Maintenance, Engineering, Operations).
  • Conduct technical/programs reviews with Customers Technical, Maintenance and Repair organizations as required
  • Identify and report on Customers technical issues. Develop and implement resolution plans (analyse problems, collect all relevant information, provide answers to customer queries as autonomously as possible)
  • Assess Customers product removals/reliability data to detect potential problems as early as possible, then propose, implement and follow-up reliability improvement plans (visits & reports, AM & technical reviews, reliability checks)
  • Have a good understanding of customer repair trends and flow. Based on information to forecast repair market share and flow
  • Manages and ensures a successful outcome for customers from the internal process (Chronic Unit Process, LRU investigations, Aviation Incident Process, Hot line, Technical publication and COL access, etc)
  • Supports and prepares for Entry into Service for new aircraft type, equipment or In Flight Entertainment Systems



The Successful Applicant

  • A background in engineering, Aviation & Aerospace, or a related technical field.
  • Proven experience in the Technology & Telecoms sector.
  • Strong communication and interpersonal skills to engage with clients effectively.
  • The ability to analyse data and provide actionable insights.
  • A proactive approach to problem-solving and customer satisfaction.
  • Familiarity with CRM systems and customer support tools.

What's on Offer

  • Competitive remuneration package.
  • Opportunities for professional development and training.
  • Collaborative work environment in the Technology & Telecoms sector.
  • Chance to work with a diverse and experienced team in Indonesia.
  • Exposure to innovative engineering and manufacturing projects.
Contact
David Christopher
Quote job ref
JN-052026-7024152
Phone number
+622129588911

Job summary

Function
Engineering & Manufacturing
Sub Sector
Automation / Mechatronics / Robotics
What is your area of specialisation?
Industrial / Manufacturing
Location
Indonesia
Contract Type
Permanent
Consultant name
David Christopher
Consultant contact
+622129588911
Job Reference
JN-052026-7024152

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.