Store Manager

Indonesia Permanent View Job Description
This role oversees daily retail operations for a premium specialty coffee concept, ensuring exceptional customer experience, operational consistency, and strong team performance. The Store Manager will drive service excellence, operational efficiency, and brand standards across a high‑traffic lifestyle F&B environment.
  • Handling a high‑profile store within a global specialty coffee brand.
  • Grow your career through a fast‑scaling F&B group

About Our Client

Our client is a multi‑brand lifestyle F&B operator that manages several internationally recognized concepts, including a world‑renowned specialty coffee brand originally from Kyoto with more than 170-190 stores worldwide globally. With a focus on quality, experience, and innovation, the organization integrates modern technology and data‑based operations to elevate consumer engagement across its portfolio.

The company is delivering high‑quality products, distinctive brand experiences, and operational excellence through a culture built on integrity, continuous improvement, and customer‑centered service. It maintains a strong presence in Indonesia and continues to expand across major metropolitan locations.

Job Description

The Store Manager will oversee full store operations, team coordination, and performance management. Core areas include:Operational Excellence

  • Manage daily store activities including opening, running, and closing routines, ensuring compliance with brand standards and operational SOPs.
  • Maintain store ambience, cleanliness, equipment upkeep, and adherence to safety and hygiene regulations.
  • Oversee inventory management, stock accuracy, and ordering processes to ensure optimal availability.



People Development

  • Supervise, schedule, coach, and develop all store staff to maintain service consistency and high performance.
  • Conduct on‑floor monitoring, training, and skill‑building activities to strengthen team capability and customer engagement.
  • Promote a positive, team-oriented working environment aligned with brand values.



Customer Experience

  • Handle customer interactions and resolve service issues professionally, ensuring a premium brand experience.
  • Maintain high standards of product quality, beverage preparation, and consistency.



Commercial & Performance Management

  • Monitor store KPIs, labor planning, and cost controls to handle commercial things.
  • Execute promotions, product launches, and brand campaigns in alignment with central guidelines.
  • Ensure accurate cash handling, reporting, and daily reconciliations.



Brand & Compliance

  • Uphold brand identity, product standards, and service rituals unique to the specialty coffee concept.
  • Ensure compliance with operational policies, ethical practices, and company standards.

The Successful Applicant

The ideal candidate brings:

  • Minimum 3 years of experience in retail or F&B management, preferably with premium or high‑volume brands.
  • Strong operational acumen with experience managing day‑to‑day store performance.
  • Capability to supervise, motivate, and guide diverse teams in fast‑paced settings.
  • Strong communication, problem‑solving, and customer‑management focus.
  • Solid organizational and time‑management skills.
  • A proactive, solutions‑focused mindset aligned with service excellence and brand consistency.

What's on Offer

  • Opportunity to manage a flagship store within a globally recognized specialty coffee concept.
  • Exposure to a dynamic, expanding F&B group with strong brand recognition and international standards.
  • Attractive compensation package and growth opportunities within a multi‑brand organization.
  • A forward‑thinking work environment strengthen by modern technology and operational tools.



If you are ready to take on an exciting opportunity as a Store Manager in the retail department, we encourage you to apply today!

Contact
Varrent Natasya
Quote job ref
JN-022026-6958406
Phone number
+622129588815

Job summary

Function
Retail
Sub Sector
Store Management
What is your area of specialisation?
Retail
Location
Indonesia
Contract Type
Permanent
Consultant name
Varrent Natasya
Consultant contact
+622129588815
Job Reference
JN-022026-6958406

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.