IT Manager - Infrastructure, Network & Data (Fintech Start-up)

IT Infrastructure & Technology Setup

• Build and deploy the organization's technology environment from the ground up.
• Establish office networking, connectivity, cybersecurity, hardware, collaboration tools, and device management.
• Design and implement cloud infrastructure in alignment with business and regional requirements.
• Develop identity and access management frameworks including MFA and role-based access controls.

Database & Data Management

• Design, implement, and maintain customer data platforms and supporting databases.
• Ensure data quality, availability, backup, disaster recovery, and performance optimization.
• Develop integration capabilities through APIs and reporting platforms.
• Establish data retention and governance policies.

Cybersecurity & Compliance

• Develop and maintain enterprise security controls and monitoring capabilities.
• Ensure compliance with applicable data protection regulations and company standards.
• Lead incident response planning, vulnerability management, and security awareness programs.
• Support audits, regulatory requirements, and information security assessments.

Regional Technology Programs

• Serve as the primary technology representative for local implementation of regional initiatives.
• Manage system deployments, migrations, testing, user training, and post-implementation support.
• Collaborate with regional stakeholders to address local regulatory and operational requirements.

IT Operations & Support

• Establish IT service management processes including helpdesk operations and service level agreements.
• Manage user onboarding and offboarding processes.
• Ensure system stability, availability, and business continuity readiness.
• Develop and maintain disaster recovery plans.

Vendor & Budget Management

• Manage relationships with infrastructure, software, cloud, and managed service providers.
• Negotiate contracts, monitor service performance, and control technology spending.
• Develop and manage annual IT budgets and investment plans.

Leadership & Governance

• Create and maintain IT policies, standards, and operating procedures.
• Lead technology documentation, governance, and audit readiness activities.
• Build, mentor, and scale the local technology team as business requirements evolve