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Head of E-Commerce - FMCG

Jakarta Permanent View Job Description
The Head of E-Commerce will drive the growth of online sales channels. This role is based in Jakarta and focuses on maximising revenue through strategic planning and execution.
  • Opportunity to become a key person to thrive the business
  • Chance to developing and strategize the online business

About Our Client

A retail FMCG company based in Jakarta.

Job Description

Strategic Leadership

  • Develop and execute a comprehensive e-commerce and online growth strategy aligned with business objectives.
  • Identify new revenue opportunities, growth channels, and emerging digital trends.
  • Drive sustainable online sales growth while improving profitability and customer acquisition efficiency.
  • Establish short-term and long-term digital commerce roadmaps.



Business Growth & Performance

  • Own and deliver key commercial targets for the online business.
  • Expand online market share and strengthen the company's competitive position in the digital commerce landscape.
  • Monitor performance metrics and implement data-driven initiatives to improve conversion, traffic, revenue, and customer retention.
  • Lead initiatives to optimize customer journeys across all digital touchpoints.



Marketplace & Brand Management

  • Oversee the online performance of a large portfolio of consumer brands.
  • Collaborate with brand, marketing, merchandising, and commercial teams to develop integrated growth plans.
  • Ensure consistent brand presentation and customer experience across all e-commerce platforms and channels.



Digital Marketing & Customer Experience

  • Partner with marketing teams to maximise digital traffic, customer acquisition, and engagement.
  • Improve user experience, customer satisfaction, and online conversion rates.
  • Utilize customer insights, analytics, and market intelligence to drive business decisions.



Team Building & Cross-Functional Collaboration

  • Build and develop future e-commerce capabilities and organisational structure.
  • Foster a collaborative, high-performance, and results-oriented culture.
  • Work closely with cross-functional stakeholders to align digital initiatives with overall business goals.

The Successful Applicant

Professional Experience

  • Bachelor's degree in Business, Marketing, Digital Commerce, or a related field.
  • Proven experience in e-commerce, digital commerce, online business management, or omnichannel leadership roles.
  • Strong background within consumer-focused industries such as FMCG, retail, e-commerce, or related sectors.
  • Demonstrated track record of delivering significant online sales growth and market expansion.
  • Experience managing multiple brands or complex product portfolios is highly preferred.



Competencies

  • Strong strategic thinking and commercial acumen.
  • Excellent analytical and problem-solving capabilities.
  • Data-driven decision maker with a strong growth mindset.
  • Outstanding stakeholder management and communication skills.
  • Entrepreneurial, proactive, and execution-oriented.



Personal Attributes

  • Positive and can-do attitude.
  • Highly collaborative and team-oriented.
  • Smart, agile, and adaptable in a fast-paced environment.
  • Strong leadership presence with the ability to influence across functions.

What's on Offer

  • Competitive salary package.
  • Performance-based bonus.
  • Opportunities for professional growth.
  • Comprehensive benefits package.
Contact
Cheren Filus
Quote job ref
JN-092026-7097775
Phone number
+62 21 2958 8838

Job summary

Function
Sales
Sub Sector
Online Sales
What is your area of specialisation?
Retail
Location
Jakarta
Contract Type
Permanent
Consultant name
Cheren Filus
Consultant contact
+62 21 2958 8838
Job Reference
JN-092026-7097775

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.