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GM Operation (QSR)

Jakarta Permanent View Job Description
As the Operation Director, you will be responsible for overseeing the end-to-end operational performance of the company's restaurant network.
  • High visibility role working closely with senior management and business owners
  • Opportunity to join a growing QSR business with strong expansion plans

About Our Client

Our client is a fast-growing Quick Service Restaurant with a strong presence across multiple locations. The company is known for its scalable business model, customer-centric approach, and focus on operational excellence. As the business continues to expand, they are looking for an experienced Operation Director to lead nationwide operations, improve store performance, and drive sustainable growth.

Job Description

will work closely with senior leadership to ensure operational standards, profitability, service quality, and expansion plans are successfully executed.

Key responsibilities include:

  • Lead and manage daily operations across multiple QSR / F&B outlets.
  • Develop and execute operational strategies to improve sales, profitability, productivity, and customer experience.
  • Ensure consistent implementation of SOPs, food safety standards, service quality, and brand guidelines across all stores.
  • Monitor key business metrics including revenue, labour cost, food cost, wastage, store profitability, and customer satisfaction.
  • Work closely with finance, HR, supply chain, marketing, and training teams to support business objectives.
  • Build, lead, and develop high-performing area managers, store managers, and operations teams.
  • Identify operational gaps and implement continuous improvement initiatives.
  • Support new store openings, expansion planning, and operational readiness.
  • Drive efficiency in workforce planning, inventory control, and cost management.
  • Provide strategic insights and regular operational reporting to the executive leadership team.



The Successful Applicant

The ideal candidate will have strong leadership experience within the QSR, restaurant chain, café, cloud kitchen, or multi-site F&B environment.

Key requirements include:

  • Proven experience in a senior operations leadership role, ideally as Head of Operations, General Manager Operations, or Operation Director.
  • Strong background in multi-site restaurant operations, preferably within QSR or fast-casual dining.
  • Demonstrated success in improving store performance, profitability, and operational efficiency.
  • Strong understanding of P&L management, cost control, manpower planning, and service standards.
  • Experience leading large operational teams across multiple locations.
  • Strong stakeholder management and ability to work cross-functionally.
  • Hands-on, data-driven, commercially minded, and highly execution-focused.
  • Excellent leadership, communication, and problem-solving skills.
  • Comfortable working in a fast-paced, high-growth environment.



What's on Offer

  • Opportunity to join a growing QSR / F&B business with strong expansion plans.
  • Strategic leadership role with direct impact on business performance and operational direction.
  • Competitive compensation package.
  • Opportunity to build and strengthen operational systems, teams, and standards.
  • High visibility role working closely with senior management and business owners.
Contact
Amelia Lestari
Quote job ref
JN-062026-7045285
Phone number
+62 21 2958 8834

Job summary

Function
Retail
Sub Sector
Operations
What is your area of specialisation?
Retail
Location
Jakarta
Contract Type
Permanent
Consultant name
Amelia Lestari
Consultant contact
+62 21 2958 8834
Job Reference
JN-062026-7045285

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.