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GM Hospitality - Residences

Jakarta Permanent View Job Description
The company is seeking a skilled and dedicated General Manager to oversee the operations of an exclusive residential development. This role demands a leader with exceptional attention to detail, a deep understanding of luxury service standards, and the ability to anticipate and meet the unique needs of VIP residents.
  • Fast paced working environment
  • Established real estate company

About Our Client

Michael Page is currently representing a luxury hospitality development company.

Job Description

  • Develop and nurture strong, confidential relationships with residents, understanding their preferences and anticipating their needs to deliver a personalized and flawless living experience.
  • Act as the primary point of contact for residents, ensuring responsiveness and discretion in all interactions.
  • Lead, mentor, and manage a dedicated team responsible for all aspects of residence operations, including concierge, housekeeping, maintenance, security, and administrative support. Foster a culture of excellence, teamwork, and proactive service delivery.
  • Oversee all operational facets of the residence to ensure efficiency, quality, and compliance with safety and regulatory standards.
  • Coordinate with vendors and service providers to maintain high standards of maintenance, repairs, and upgrades.
  • Prepare, manage, and monitor annual budgets, ensuring cost control without compromising quality.
  • Provide regular financial reports and operational updates to ownership, identifying opportunities for optimization and value enhancement.
  • Collaborate with ownership and stakeholders to develop and implement strategies aimed at enhancing resident satisfaction, operational efficiency, and the overall prestige of the residence.
  • Stay informed of industry trends and best practices to continuously elevate service standards.
  • Maintain the highest level of confidentiality and professionalism in handling resident information and sensitive matters, reflecting the exclusive nature of the residence.

The Successful Applicant

  • Minimum of 7 years' experience in senior management roles within luxury residential properties, private estates, or high-end hospitality environments
  • Exceptional leadership skills with the ability to inspire, manage, and develop a diverse team.
  • Outstanding interpersonal and communication skills, with a strong aptitude for building trusted relationships with high-net-worth individuals.
  • Financial literacy, including budgeting, forecasting, and reporting.
  • Strong organizational skills and meticulous attention to detail.
  • Ability to work with discretion and maintain confidentiality at all times.
  • Proactive problem-solving skills and the ability to remain calm and decisive under pressure.
  • Relevant academic qualifications in hospitality management, business administration, or related fields preferred.
  • Multilingual abilities and cultural sensitivity are advantageous, given the diverse resident profile.

What's on Offer

  • The opportunity to manage one of Jakarta's most prestigious private residences
  • Access to ongoing professional development opportunities
Contact
Oswin Ersyanda
Quote job ref
JN-092025-6832071
Phone number
+62 21 2958 8829

Job summary

Function
Property, Facilities Management
Sub Sector
Property & Asset Management
What is your area of specialisation?
Property
Location
Jakarta
Contract Type
Permanent
Consultant name
Oswin Ersyanda
Consultant contact
+62 21 2958 8829
Job Reference
JN-092025-6832071

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.