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This role involves supporting Customer Service and Sales by formulating efficient strategies in proposal stages, clarifying product requirements from various sources, offering technical guidance to clients and partners, providing assistance in meetings and presentations, conducting analytical evaluations, suggesting technical solutions, maintaining reports, and ensuring the confidentiality of sensitive support information in the internal data repository.
We are currently representing one of the leading multinational transport and logistics company. As the Head of Solution Design, you will be tasked to support the sales team on tendering and concepting the solutions to clients.
As the Head of Solution Design, you will play a pivotal role in shaping strategic direction and operational effectiveness regarding warehousing and logistics solutions.
Working with Customers, Sales Engineer, Ops and various vendors to validate and deploy customers' order requirements based on the general technical knowledge of the data centre facility. Support Sales Engineer team with close coordination with relevant PIC within Ops team to ensure smooth delivery within deployment timeline based on Customers' requirement.
As Pre-Sales Engineer you will play a crucial role in supporting and advising appropriate solutions to ensure success implementation.
The main role of the Field Service involves visiting customer locations to install and troubleshoot laser products. In addition, the engineer is responsible for training customers and offering technical assistance.
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