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GM Operations (Hospitality)

International Permanent View Job Description
The Operations Director will lead multi-site operations, driving service excellence, efficiency, and customer experience by applying hospitality standards within a healthcare setting. This role requires a strong leader to optimise performance, develop high-performing teams, and support the organisation's ongoing expansion.
  • Drive meaningful impact into a growing healthcare organisation
  • Take on a high-visibility leadership role with strong career progression

About Our Client

Our client is a rapidly growing organisation in the healthcare sector, known for its commitment to delivering high-quality, customer-centric services. As part of its expansion and transformation journey, the company is seeking an experienced Operations Director with a strong background in hospitality to elevate service excellence and operational efficiency across its network.

Job Description

The GM Operation will play a critical role in driving operational performance, enhancing patient/customer experience, and ensuring service standards are consistently delivered across all touchpoints.

Key responsibilities include:

  • Leading and optimising day-to-day operations across multiple sites to ensure service excellence and efficiency
  • Translating hospitality-driven service standards into a healthcare environment to enhance customer/patient experience
  • Developing and implementing standard operating procedures (SOPs) and best practices
  • Driving continuous improvement initiatives across operations, service delivery, and cost management
  • Managing and coaching operational teams to build a high-performance, service-oriented culture
  • Collaborating with clinical, commercial, and corporate functions to align on business objectives
  • Monitoring KPIs and operational metrics to ensure performance targets are met
  • Supporting expansion initiatives, including new site openings and operational scale-up



The Successful Applicant

The successful candidate will have:

  • Strong experience in operations leadership within the hospitality industry (hotels, resorts, or serviced environments)
  • Proven track record in delivering exceptional customer experience and service transformation
  • Experience managing multi-site operations or large-scale service environments
  • Strong leadership and people management capabilities
  • Ability to adapt hospitality standards into a structured, regulated environment
  • Excellent stakeholder management and communication skills
  • Bachelor's degree in Hospitality Management, Business, or a related field



What's on Offer

  • Opportunity to transition into a purpose-driven healthcare industry with strong growth potential
  • Senior leadership role with high visibility and strategic impact
Contact
Amelia Lestari
Quote job ref
JN-052026-7028305
Phone number
+62 21 2958 8834

Job summary

Function
Property, Facilities Management
Sub Sector
Operations Manager
What is your area of specialisation?
Property
Location
International
Contract Type
Permanent
Consultant name
Amelia Lestari
Consultant contact
+62 21 2958 8834
Job Reference
JN-052026-7028305

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.