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VP Customer Management/Data - Financial Services

Jakarta Permanent
  • Global Leading Company
  • Career growth opportunity

About Our Client

Our client is a Global Fortune 500 company providing a wide range of insurance products serving more than 40 markets worldwide.

Job Description

  • Develop Customer Management strategy
  • Generate Customer Management insights
  • Create customer solutions and monitor its adaptation
  • Manage and improve customer relationship to ensure a high retention rate through innovative program

The Successful Applicant

  • Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum.
  • Proven ability to manage diverse efforts' synergies.
  • Strong proficiency with data
  • Experienced in navigating ambiguity and change with an entrepreneurial mindset.
  • Track record of customer-centric decision-making.
  • More than two customer-management roles previously, such as voice of customer, experience design, customer care, customer intelligence, customer loyalty.
  • Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design and performance management.
  • Track record of frequent personal interactions with customers.
  • Work experience in multiple P&L units or multiple functional areas, such as marketing, quality, service, etc.

What's on Offer

  • Career progression trajectory
  • Great remuneration package
  • Leadership role
Contact
Novalga Aniswara
Quote job ref
JN-072022-5680893
Phone number
+62 21 2958 8816

Job summary

Function
Marketing
Sub Sector
CRM
What is your area of specialisation?
Insurance
Location
Jakarta
Contract Type
Permanent
Consultant name
Novalga Aniswara
Consultant contact
+62 21 2958 8816
Job Reference
JN-072022-5680893

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.