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Sr Manager Service Excellence - Fintech

Jakarta Permanent View Job Description
The Senior Manager Global Sales & Service Excellence will lead and optimise global sales and service processes in the financial services sector. This role is based in Jakarta and focuses on improving customer service strategies and operational efficiency.
  • Opportunity to lead and make a significant impact in the industry.
  • Comprehensive benefits package.

About Our Client

Our client is a well-established organisation within the financial services industry, known for its robust operations and commitment to delivering exceptional customer experiences. They have a significant presence in Indonesia and are focused on continuous improvement and innovation.

Job Description

As a Senior Manager Global Sales & Service Excellence, your main responsibilities will include:

  • Developing and implementing global sales and service strategies to enhance customer satisfaction.
  • Analysing and improving operational processes within the customer service department.
  • Leading cross-functional teams to drive service excellence initiatives.
  • Monitoring key performance indicators and providing actionable insights.
  • Collaborating with stakeholders to ensure alignment with business objectives.
  • Managing projects aimed at improving service standards and efficiency.
  • Providing training and support to teams to foster a culture of continuous improvement.
  • Staying updated on industry trends to ensure competitive service delivery.

The Successful Applicant

A successful Senior Manager Global Sales & Service Excellence should have:

  • Bachelor's Degree in business, management, or a related field.
  • Strong experience in the financial services industry, specifically in customer service management.
  • Proven expertise in optimising sales and service processes.
  • Excellent analytical and problem-solving skills.
  • Proficiency in project management and stakeholder engagement.
  • Ability to lead and mentor teams effectively.
  • Up-to-date knowledge of industry trends and best practices.

What's on Offer

  • Opportunity to lead and make a significant impact in the financial services industry.
  • Collaborative and professional work environment in Jakarta.
  • Comprehensive benefits package.
  • Support for professional development and career growth.



If you are passionate about driving customer service excellence and have the required expertise, we encourage you to apply for this exciting opportunity.

Contact
Natasya Crystal
Quote job ref
JN-012026-6926560
Phone number
+62 21 2958 8822

Job summary

Function
Banking & Financial Services
Sub Sector
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Jakarta
Contract Type
Permanent
Consultant name
Natasya Crystal
Consultant contact
+62 21 2958 8822
Job Reference
JN-012026-6926560

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.