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Senior Residence Manager - Luxury Residence

Jakarta Permanent View Job Description
As Senior Residence Manager you will oversee and elevate the daily living experience of high-profile residents. The position focuses heavily on interpersonal excellence, relationship-building, and service delivery, supported by essential operational expertise related to property coordination and issue resolution.
  • Fast paced working environment
  • A supportive and collaborative work environment.

About Our Client

We are currently representing a prestigious residential development, with a strong emphasis on personalized lifestyle management.

Job Description



Resident Relations & Personalized Service Excellence

  • Build trusted, long-term relationships with high-profile residents while maintaining absolute confidentiality.
  • Manage daily lifestyle needs, requests, and personalized resident services with precision and care.
  • Resolve concerns or sensitive situations with diplomacy, discretion, and professionalism.
  • Serve as the main liaison for residents, ensuring timely and polished communication at all times.
  • Anticipate needs proactively and enhance the resident service experience.
  • Coordinate bespoke arrangements including transportation, reservations, event support, wellness services, and guest management.



Operational & Property Management Coordination

  • Oversee essential aspects of unit maintenance, housekeeping quality, and technical issue management.
  • Work closely with engineering, housekeeping, security, and external vendors to ensure seamless operations.
  • Respond quickly to facility-related or technical concerns to minimize disruption for residents.
  • Maintain clear documentation and operational follow-ups regarding resident-related matters.
  • Uphold safety, privacy, and service protocols tailored to the expectations of high-profile individual

The Successful Applicant

  • 5-7+ years of experience in luxury hospitality, residence management, personal service roles, or VIP client management.
  • Proven experience serving high-profile individuals, including executives, diplomats, celebrities, or UHNW clients.
  • Strong emotional intelligence, communication skills, and conflict-resolution capability.
  • Professional demeanor, impeccable presentation, and calmness under pressure.
  • Excellent organizational skills and ability to manage multiple complex requests simultaneously.
  • Basic knowledge of facilities operations, property services, and technical issue coordination.
  • High level of integrity with the ability to handle confidential matters.
  • Fluency in English; additional languages are a plus.



What's on Offer

  • Autonomy and ownership of the resident experience function.
  • Career advancement opportunities within luxury hospitality, residence management, or private client services.



Contact
Oswin Ersyanda
Quote job ref
JN-042026-6985841
Phone number
+62 21 2958 8829

Job summary

Function
Property, Facilities Management
Sub Sector
Property & Asset Management
What is your area of specialisation?
Property
Location
Jakarta
Contract Type
Permanent
Consultant name
Oswin Ersyanda
Consultant contact
+62 21 2958 8829
Job Reference
JN-042026-6985841

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.