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Senior Manager Customer Operations - Fintech

Jakarta Permanent View Job Description
The Senior Manager Customer Operations will lead and manage the customer service team to deliver high-quality service within the financial services industry. This role requires a strong understanding of customer operations and a focus on process improvement to enhance the customer experience.
  • Opportunity to work in a leading organisation in the industry.
  • Convenient location for work-life balance.

About Our Client

The organisation is a well-established entity within the financial services industry, known for its commitment to excellence and innovation. With a substantial presence and a focus on delivering value, the company serves a wide range of customers.

Job Description

As a Senior Manager Customer Operations, your main responsibilities will include:

  • Managing the overall performance of the customer service team to ensure excellent service delivery.
  • Developing and implementing strategies to improve operational efficiency and customer satisfaction.
  • Monitoring customer feedback and addressing issues to enhance the customer experience.
  • Ensuring compliance with financial services industry regulations and standards.
  • Collaborating with other departments to streamline processes and improve operations.
  • Leading training and development initiatives for the customer service team.
  • Generating and analysing reports on customer service performance and operational metrics.
  • Driving continuous improvement initiatives to optimise customer operations.

The Successful Applicant

A successful Senior Manager Customer Operations should have:

  • A background in customer service, preferably within the financial services industry.
  • Strong leadership and team management skills.
  • Proven ability to improve operational processes and customer satisfaction.
  • Knowledge of industry regulations and compliance requirements.
  • Excellent communication and problem-solving skills.
  • Experience in analysing data and generating actionable insights.
  • A proactive approach to continuous improvement and innovation.

What's on Offer

  • Opportunity to work in a leading organisation in the financial services industry.
  • Collaborative and professional company culture.
  • Comprehensive benefits package.
  • Convenient location for work-life balance.



If you are ready to take on this exciting opportunity as a Senior Manager Customer Operations in the financial services industry, we encourage you to apply today.

Contact
Natasya Crystal
Quote job ref
JN-012026-6920771
Phone number
+62 21 2958 8822

Job summary

Function
Banking & Financial Services
Sub Sector
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Jakarta
Contract Type
Permanent
Consultant name
Natasya Crystal
Consultant contact
+62 21 2958 8822
Job Reference
JN-012026-6920771

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.