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Sales & Operations Manager - Luxury Car Authorized Dealer

Jakarta Permanent View Job Description
The Sales Operations Manager will be instrumental in driving efficiency and enhancing the overall customer experience across Sales, Service, and Spare Parts, providing crucial support to high-performing teams, all with the goal of achieving success.
  • A prestigious luxury car dealership
  • Collaborative culture

About Our Client

The company is a well-established global organisation within the luxury car retail sector, known for its commitment to delivering quality products and services. With a strong market presence and a focus on continuous improvement, the company offers a stable and rewarding environment for professionals.

Job Description

  • Optimizing Sales Processes: Streamlining and refining sales workflows, from initial lead generation through to vehicle delivery, ensuring efficiency and a premium customer journey.
  • Overall Operational Oversight: Providing strategic oversight and optimizing operational workflows across the entire dealership, encompassing Sales, Service, and Spare Parts departments, to ensure maximum efficiency and a seamless luxury experience for clientele.
  • Data Analysis & Reporting: Conducting in-depth analysis of performance data from Sales, Service, and Spare Parts, identifying key trends, forecasting performance, and delivering actionable insights that inform strategic business decisions.
  • CRM Management: Championing the effective utilization of the dealership's CRM system, ensuring data integrity, and leveraging its full potential for tracking customer interactions and managing the sales pipeline across all departments.
  • Sales Enablement: Equipping the sales team with the necessary tools, comprehensive training, and resources to excel, including the development of sales playbooks and best practices.
  • Performance Monitoring: Establishing and closely monitoring key performance indicators (KPIs) for Sales, Service, and Spare Parts, pinpointing areas for improvement, and implementing effective solutions to boost productivity and overall profitability.
  • Cross-functional Collaboration: Collaborating closely with sales, marketing, finance, service, and spare parts departments to ensure strong alignment and support for broader business objectives.

The Successful Applicant

  • Proven experience, typically 5+ years, in a Sales Operations, Business Operations, or a similar analytical leadership role, with a strong preference for candidates from the automotive or luxury retail sector.
  • Exceptional analytical skills, demonstrating the ability to translate complex data into clear, concise reports and practical recommendations across multiple operational areas.
  • Expertise in CRM software and advanced proficiency in Microsoft Excel.
  • A deep understanding of the sales lifecycle, service operations, and spare parts management, along with a comprehensive grasp of best practices in sales enablement.
  • Outstanding communication and interpersonal skills, coupled with the ability to influence and foster collaboration across all organizational levels.
  • A proactive, solution-oriented mindset and meticulous attention to detail.

What's on Offer

  • Performance-based bonuses to reward achievements.
  • Opportunities for professional development and growth.
  • A supportive and collaborative working environment.
Contact
Paulla Inka
Quote job ref
JN-072025-6792910
Phone number
+62 21 2958 8837

Job summary

Function
Sales
Sub Sector
General Management
What is your area of specialisation?
Retail
Location
Jakarta
Contract Type
Permanent
Consultant name
Paulla Inka
Consultant contact
+62 21 2958 8837
Job Reference
JN-072025-6792910

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.