Save Job Back to Search Job Description Summary Similar JobsTop tier hospital in JakartaExposure to VVIP patientsAbout Our ClientThis is a well-established hospital, renowned for its exceptional healthcare services in Indonesia. The organisation prides itself on its patient-centred approach and commitment to delivering high-quality care.Job DescriptionAs a Patient Journey Manager, your main responsibilities will include:Leading initiatives to improve patient satisfaction and experienceCollaborating with healthcare team to streamline patient flow processesIdentifying and resolving issues affecting patient careImplementing strategies for enhancing patient comfort and engagementMonitoring patient feedback and generating reports for management reviewTraining and guiding staff to ensure optimal patient careAdhering to healthcare regulations and standardsContributing to the hospital's patient-centred care objectiveThe Successful ApplicantA successful Patient Journey Manager should have:A degree in Healthcare Management, Nursing or related fieldPrior experience in patient experience management or healthcare managementStrong leadership and communication skillsKnowledge of healthcare regulations and patient rightsAbility to empathise with patients and understand their needsStrong problem-solving and decision-making skillFluent Bahasa, English and other languageWhat's on OfferAn opportunity to make a real difference in patient care in a leading Indonesian hospitalProfessional development and training opportunitiesWe encourage individuals who are passionate about improving patient experience and have a strong desire to contribute to the healthcare industry to apply. This is a fantastic opportunity to join a progressive healthcare organisation in Indonesia where your skills and expertise will be valued.ContactMichael RayQuote job refJN-012025-6654864Phone number+62 21 2958 8852Job summaryFunctionHealthcareSub SectorHealthcareWhat is your area of specialisation?Healthcare / PharmaceuticalLocationSouth JakartaContract TypePermanentConsultant nameMichael RayConsultant contact+62 21 2958 8852Job ReferenceJN-012025-6654864
