Back to search

HR Service Delivery Director

Jakarta Permanent View Job Description
The HR Service Delivery Director is responsible for overseeing the efficient delivery of human resources services and ensuring alignment with organisational goals. This role requires strategic thinking and operational excellence to drive HR initiatives and support business project in Indonesia.
  • A prominent multinational group driving a large‑scale, strategic program.
  • Holds full responsibility for the oversight and execution of strategic projects.

About Our Client

The company is a major global brand known for its significant presence in the sector. It operates across multiple locations and is focused on delivering exceptional experiences to its customers while maintaining operational excellence.

Job Description

  • Develop and execute the Shared Service Delivery strategy across HR operations, service centers, and HR technology platforms.
  • Act as a strategic advisor to People & Culture Leadership on shared-services capabilities, automation opportunities, and service improvements.
  • Lead, mentor, and develop a high‑performing team, fostering a culture of continuous improvement, accountability, and service excellence.
  • Oversee the delivery of consistent, accurate, and timely HR services including onboarding, offboarding, employee data management, payroll coordination, and benefits administration (as applicable).
  • Establish and enforce service-level agreements (SLAs), key performance indicators (KPIs), and quality standards.
  • Build a customer‑centric service delivery model that prioritizes ease of access, responsiveness, and operational efficiency.
  • Ensure shared service operations comply with labor laws, data privacy regulations, internal policies, and audit standards.
  • Maintain strong governance frameworks for HR data, documentation, and employee record integrity.
  • Mitigate operational risks through proactive controls, training, and monitoring.

The Successful Applicant

  • Bachelor's degree in Human Resources, Business Administration, or related discipline; advanced degree preferred.
  • 15 years of combined experience, particularly in progressive leadership experience in HR operations, shared services, or service delivery roles within large, complex organizations.
  • Demonstrated experience building or transforming shared service models at scale.
  • Strong expertise in HR systems and digital transformation initiatives.
  • Deep understanding of HR operational processes, employee lifecycle management, and service delivery best practices.
  • Strong analytical mindset, able to turn data into insights and operational improvements.
  • Exceptional stakeholder management and communication skills, with the ability to influence across levels.

What's on Offer

  • Opportunities to work within a leading organization in the industry.
  • Authority in the business major plans for transformation.
  • Access to cutting-edge HR tools and resources to drive success.
Contact
Gungti Darmesti
Quote job ref
JN-032026-6960934
Phone number
+62 21 2958 8898

Job summary

Function
Human Resources
Sub Sector
Shared Services
What is your area of specialisation?
Property
Location
Jakarta
Contract Type
Permanent
Consultant name
Gungti Darmesti
Consultant contact
+62 21 2958 8898
Job Reference
JN-032026-6960934

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.