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Head of Customer Service - Fintech

Jakarta Permanent View Job Description
The Head of Customer Service will oversee and enhance customer service operations within the financial services industry. This role requires a strategic leader who can drive exceptional customer satisfaction and operational efficiency.
  • Dynamic and innovative culture
  • Opportunity to shape customer experience in a high-growth fintech environment

About Our Client

The company is a prominent organisation in the financial services industry, known for its commitment to innovation and excellence. It operates at a significant scale, providing a wide range of services to customers across Indonesia.

Job Description

  • Developing and implementing customer service strategies to improve client satisfaction.
  • Overseeing the performance of the customer service team to ensure high-quality support.
  • Analysing customer feedback and driving continuous improvement initiatives.
  • Managing customer service operations, ensuring compliance with industry standards and regulations.
  • Collaborating with other departments to enhance the customer experience.
  • Identifying training needs and organising development programmes for team members.
  • Setting and monitoring key performance indicators (KPIs) for the customer service team.
  • Handling escalated customer issues and ensuring timely resolutions.

The Successful Applicant

  • A strong background in the financial services industry, with a focus on customer service.
  • Proven leadership skills and the ability to manage a large team effectively.
  • Excellent communication and interpersonal abilities.
  • Proficiency in analysing data and implementing strategies based on insights.
  • A customer-centric mindset with a focus on providing exceptional service.
  • Knowledge of industry regulations and best practices in customer service.
  • Problem-solving skills and the ability to handle complex issues with a calm approach.

What's on Offer

  • An opportunity to lead a customer service team within the financial services industry.
  • A collaborative and supportive work environment focused on excellence.
  • Professional development opportunities to enhance your leadership skills.
  • Comprehensive benefits package and competitive perks.
  • A chance to make a significant impact on customer satisfaction and business success.
Contact
Selvitri
Quote job ref
JN-042026-6994521
Phone number
+62 21 2958 8861

Job summary

Function
Banking & Financial Services
Sub Sector
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Jakarta
Contract Type
Permanent
Consultant name
Selvitri
Consultant contact
+62 21 2958 8861
Job Reference
JN-042026-6994521

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.