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Guest Experience Manager

South Jakarta Permanent View Job Description
This position will lead the transformation of patient care into a world-class hospitality experience. This role is designed for a seasoned professional who can blend premium service standards with healthcare excellence.
  • Great opportunity in Healthcare
  • Competitive package & benefits

About Our Client

Our client is an internationally aligned healthcare institution committed to delivering exceptional patient-centered care. With a focus on innovation and personalized service, the organization strives to set new benchmarks for quality and comfort in the healthcare industry.

Job Description

As a Guest Experience Manager, your main responsibilities will include:

  • Design and implement service protocols that elevate patient and family experiences to high-end hospitality standards.
  • Oversee front-of-house operations, including admissions, concierge services, and VIP patient programs.
  • Train and mentor staff on service excellence, empathy, and cultural sensitivity.
  • Collaborate with clinical teams to ensure seamless integration of hospitality and medical care.
  • Monitor guest feedback and develop continuous improvement initiatives to enhance satisfaction and loyalty.
  • Drive initiatives that reflect the organization's commitment to premium care and international best practices.

The Successful Applicant

To excel in this role, you should have:

  • Strong background in hospitality or premium service industries; experience with leading airlines is a major advantage.
  • Minimum 5 years of experience in guest relations, customer experience, or hospitality management.
  • Exceptional interpersonal and communication skills, with a natural ability to create memorable experiences.
  • Proven leadership capabilities and experience managing diverse teams.
  • High adaptability and cultural awareness in a fast-paced, service-driven environment.



What's on Offer

  • Opportunity to redefine patient experience in a pioneering healthcare setting.
  • Competitive executive-level compensation and benefits.
  • A collaborative, values-driven culture focused on excellence and innovation.
Contact
Amelia Lestari
Quote job ref
JN-112025-6876702
Phone number
+62 21 2958 8834

Job summary

Function
Healthcare
Sub Sector
Healthcare
What is your area of specialisation?
Leisure, Travel & Tourism
Location
South Jakarta
Contract Type
Permanent
Consultant name
Amelia Lestari
Consultant contact
+62 21 2958 8834
Job Reference
JN-112025-6876702

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.