Grameen Lending business head - micro finance

Executive in charge of the Grameen Lending Segment (Business Unit, branches, staff, etc.) to ensure strategic goals as well as business targets are met with all the quantity, quality and all the other institutional KPIs. Active member of institutional processes of strategic planning, business planning and annual budgeting, in order to ensure alignment among the Institution and all its departments. The Executive is also supposed to permanently review and request the necessary updates, adjustments, changes, related to the strategy, the target segment(s), models, processes, policies, procedures, incentives, products, channels, etc., that will allow the Institution to be leader in Indonesia, as well as a reference in the region and in the world.

Responsibilities

• Build and increase a very good level of satisfaction among clients as well as among the members of the team.
• Increase business in the target segment (number of clients and outstanding loan portfolio), to even overachieve the institutional targets.
• Manage the Business Unit in the best way possible, to also always ensure an excellent quality in the loan portfolio and in all matters.
• Learn and implement best practices from the Institution, and from other financial institutions in Indonesia and around the world.
• Monitoring and developing team member and branches, in order to have the best growth, quality, internal controls, risk management, work, results, climate, values and corporate culture, aligned with the institutional mission and vision.
• Always work together with other departments in order to have the best talents, assets, service, support, reports, tools, products, channels, policies, procedures and service level agreements.
• Learn and apply (through other departments), innovations and disruptions needed to always have competitive advantage in the target segment.
• Participate in the institutional strategy, business plan, annual plans and budgets.
• Create and develop the best relationships with target segments, leaders, local authorities and other relevant stakeholders needed.
• Ensuring compliance with laws and regulations