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CX - Customer Experience Expert

Indonesia Temporary View Job Description
We are looking for a Customer Experience Expert who is passionate about Customer Experience (CX) journey and digital communication. You will be responsible for managing customer interactions through technology tools to drive engagement, resolve faults, and improve retention rates.
  • You'll collaborate with different teams.
  • Work closely with the Chief CX.

About Our Client

Our client is a leading fiber optic infrastructure provider in Indonesia.

Job Description

  • Manage customer fault resolution through digital communication platform.
  • Execute and drive customer engagement campaigns via digital communication channels.
  • Continuously fine-tune processes to improve customer experience scores and increase retention rates.
  • Support the digital customer journey, ensuring seamless communication.
  • Potential to lead and train additional team members.
  • Work closely with departments such as Sales, Marketing, and Technical Support to ensure a unified approach to customer engagement and problem resolution.
  • Leverage technology to create digital solutions and automate processes, improving efficiency and customer satisfaction.

The Successful Applicant

  • Proven experience in customer experience management, preferably within the telecommunications or technology sectors.
  • Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
  • Experience with digital customer communication tools (e.g., WhatsApp, chatbots, or CRM systems).
  • Ability to work in a fast-paced environment, adapting quickly to customer needs.
  • Strong problem-solving skills and a proactive approach to customer retention.

What's on Offer

  • A competitive benefits package inclusive of insurance.
  • A positive and collaborative working environment.



Contact
Miyako Mataru
Quote job ref
JN-022025-6681313
Phone number
+62 21 2958 8875

Job summary

Function
Digital
Sub Sector
User Experience
What is your area of specialisation?
Technology & Telecoms
Location
Indonesia
Contract Type
Temporary
Consultant name
Miyako Mataru
Consultant contact
+62 21 2958 8875
Job Reference
JN-022025-6681313

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.