Customer Service Senior Manager

Jakarta Permanent
  • Stable and pandemic-proof company
  • Excellent packages

About Our Client

Our client is a global multi-national logistics company and one of the best in the industry. They are currently looking for sophisticated CS SM to lead the B2B CS team and maintain their already high satisfaction level.

Job Description

  • Ensure important customers are given the best quality service as to maintain customers loyalty
  • Aim to consistently meet service standards and make improvement in areas where necessary
  • Support key account functions and obtain feedback on company's service delivery performance
  • Identify potential business and additional revenue growth from inquiries from existing customers
  • Lead the CS Team and conduct necessary training, to develop your team members to be the best in the industry
  • Develop KPIs for team m and monitor as they perform
  • Report to Country CS Head

The Successful Applicant

  • Bachelor Degree (S1) is a MUST
  • Fluent English, spoken and written
  • Experienced in handling large volume of daily inquiries (email, chats, incoming calls)
  • Sophisticated and professional
  • Experienced in B2B inquiries is a plus
  • Willing to WFH during this pandemic situation

What's on Offer

  • Great remuneration and benefit will be given to successful candidate
  • Promising career progression within the company
  • Free to rotate within the company and promotion is given to promising and strong talents
Contact
Stanford Gunawan
Quote job ref
4176654

Job summary

Location
Contract Type
Consultant name
Stanford Gunawan
Job Reference
4176654