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Air Operations Manager - Logistics

Jakarta Permanent View Job Description
We are looking for a Air Operations Manager to oversee customer service and freight operations, ensuring smooth end-to-end handling of mainly air and ocean shipments. This role requires strong freight forwarding expertise, customer management skills, and operational efficiency to enhance overall service performance.
  • A collaborative and engaging workplace culture.
  • Growth opportunities for career progression and skill development.

About Our Client

Our client is a reputable freight forwarding company with a strong industry presence. Specializing in both e-commerce and traditional freight, they manage a high volume of air and ocean shipments each month. They embrace diversity and are committed to creating an inclusive workplace where everyone can succeed.

Job Description

  • Secure cost-effective shipping options based on rates, transit time, and customer needs while developing efficient solutions like transshipments.
  • Oversee and mentor the customer service team, fostering collaboration and professional growth.
  • Build strong client relationships, address inquiries promptly, and ensure high satisfaction.
  • Work with sales and logistics teams to ensure smooth shipment processes, monitor shipments, and resolve carrier issues.
  • Identify operational improvements, implement best practices, and ensure adherence to industry regulations.
  • Negotiate with air and shipping lines, develop trade lane strategies, and maintain relationships with carriers and vendors.
  • Drive business growth, manage budgets, control expenses, and optimize profitability for assigned trade lanes.

The Successful Applicant

  • Minimum 5 years of experience in freight forwarding, with a strong background in operations, regulations, and tariffs, particularly in airfreight.
  • Proven leadership and team management experience, with excellent communication and interpersonal skills to build strong client and team relationships.
  • Expertise in freight forwarding software and Microsoft Office Suite.
  • Ability to analyze and optimize freight processes, ensuring compliance with air and ocean shipping procedures.
  • Fluent in English and the official local language, enabling effective communication in an international business environment.
  • Skilled in negotiating with carriers and vendors to improve efficiency and profitability.
  • Thrives in fast-paced, dynamic environments, demonstrating adaptability and problem-solving skills.

What's on Offer

Our client offers a competitive salary and benefits package, along with opportunities for professional growth and career advancement. You will be part of a dynamic and supportive work environment, where your expertise is valued, and your development is encouraged.

Contact
Jessica Kurniawan
Quote job ref
JN-022025-6662765
Phone number
+62 21 2958 8814

Job summary

Function
Procurement & Supply Chain
Sub Sector
Logistics - Customer Service
What is your area of specialisation?
Transport & Distribution
Location
Jakarta
Contract Type
Permanent
Consultant name
Jessica Kurniawan
Consultant contact
+62 21 2958 8814
Job Reference
JN-022025-6662765

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.